To complete your return, we require a receipt or proof of purchase.
If the item is faulty, significantly different from what was described, not fit for purpose for which it was bought, or otherwise required by law we will provide you with an exchange or refund.
For all other cases including change of mind, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
To return your product, you should mail your product to: 303/96 Ormond Road, Elwood, VIC 3184
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Rates are a Standard Flat Rate:
Shipping is a $9.95 Flat Rate with tracking for your parcel. Parcel delivery times are 7-14 days within Australia
Express Post Shipping with tracking 1-2 days using Australia Post; this may vary slightly for WA, NT and Remote Country areas.
New Zealand and other countries: